Last Updated: 27 Dec 2023

Effectively addressing customer grievances through the mobile app named MCD 311 by MCD's AAP mayor Dr. Shelly Oberoi^[1]

September 2023: 95% success rate as out of a total 24,835 complaints, 23,498 complaints were marked as resolved^[1:1]

¶ Details

• Available on both Andoid & iOS
• This app is provided for Delhi Citizen to suggest and report any issues that MCD can help with e.g.
  -- illegal dumping of construction debris
  -- improper disposal of municipal solid waste
  -- road potholes, malfunctioning streetlights
  -- the presence of stray cattle etc^[2]
• The app also offers features like bill payments, appointment booking, and access to other civic services, making it a one-stop shop for residents of Delhi^[3]
• To create public awareness and participation, inputs from various RWA are being collected to organize mega cleanliness drive, with the help of fogging drive and street plays^[1:2]

Public Review:^[4]
Netizens have been pouring praise of the app being used effectively to tackle various issues they reported through the app

TV9 New Channel Coverage: https://www.youtube.com/watch?v=hxRK8QwvIAM

TV9 New Channel Coverage of MCD311 War room & operation

https://www.youtube.com/watch?v=UtSXuj2MVUU

References:

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1. https://timesofindia.indiatimes.com/city/delhi/95-of-complaints-on-311-app-resolved-delhi-mayor-shelly-oberoi/articleshow/103945736.cms ↩︎ ↩︎ ↩︎

2. https://www.livemint.com/news/india/delhi-civil-body-launches-mcd-311-app-to-lodge-complaints-on-civil-issues-how-to-use-other-details-here-11692929176271.html ↩︎

3. https://mcdonline.nic.in/portal ↩︎

4. https://www.reddit.com/r/delhi/comments/17edwgy/mcd_311_app_really_works_for_cleaning/ ↩︎