Last Updated: 22 June 2025
Best ever ~99.88% of applications are processed within prescribed timeline[1]
-- Only 5,868 services exceeded prescribed timeline in 1 year
-- Total 48.85 lakh citizens availed in 1 year
-- Data between 18 June 2024 and 17 June 2025
77+ lakh documents have been delivered digitally till Feb 2025[2]
-- SAVING crores of office visits & harrasment of public
Before AAP, 27% Service pendency was reported in citizen service delivery
-- i.e. leading to Corrupt practices
Earlier people used to visit any office/Sewa Kendra for collection of hard copies of certificates
Earlier Citizens needed to make multiple visits for document verification
-- Including hassle of making multiple visits to obtain signatures from Sarpanchs, Nambardars and MCs
Online verification launched from Feb 2025 to eliminate the need for citizens to visit them individually
-- Patwari/Sarpanchs/Nambardars/MCs now do verification on the eSewa Portal
-- 98% officials and local representatives onboarded allowing them to digitally verify certificate applications[1:1]
122 online portals were launched on 28 May 2022
-- These online portals would function through sewa kendras
-- Giving a big push to digitisation in various departments
References:
https://www.tribuneindia.com/news/punjab/state-has-lowest-pendency-in-service-delivery-claims-arora/ ↩︎ ↩︎
https://www.hindustantimes.com/cities/chandigarh-news/punjab-govt-delivers-approved-certificates-on-mobile-phones-via-sms-saves-citizens-from-office-visits-16-types-of-certificates-available-egov-punjabgovt-digitalcertificates-101682358974838.html ↩︎
https://www.hindustantimes.com/cities/chandigarh-news/punjab-to-set-up-security-ops-centre-to-bolster-cyber-safety-101737052936140.html ↩︎ ↩︎
https://www.hindustantimes.com/cities/chandigarh-news/punjab-cm-bhagwant-mann-launches-122-online-portals-aims-to-reduce-paperwork-101653768354370.html ↩︎
https://yespunjab.com/aman-arora-hails-badalda-punjab-budget-2025-26-as-blueprint-for-rangla-punjab/ ↩︎
https://indianexpress.com/article/cities/chandigarh/e-sewa-performance-amritsar-pendency-moga-list-9099419/ ↩︎
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