Last Updated: 17 Oct 2024
10 September 2018: Door Step Delivery of Services started in Delhi
~22 lakh calls received under its doorstep delivery scheme until 31st Dec 2023[1][2]
This service has stopped since 31st March 2024[3]
To overcome the obstacles and ensure an accessible public service delivery system, Delhi introduced the innovative concept of “Doorstep Delivery of Public Services”
Jan 2023 - Dec 2023[2:1]: 1.40 lakh calls received under its doorstep delivery scheme
Sept 2018 to September 2022: The project has
-- received more than 20 lakh calls
-- serviced close to 430,000 service requests
-- successfully served approximately 360,000 beneficiaries
The project is currently serving 10,000 citizens per month on average
It has been noted that applications received through the Doorstep Delivery mode have minimal rejections rates
Many issues like below have hindered smooth access to public services
A survey conducted during the project’s feasibility stage revealed that
References
https://ddc.delhi.gov.in/our-work/8/doorstep-delivery-public-services ↩︎ ↩︎ ↩︎ ↩︎ ↩︎
http://timesofindia.indiatimes.com/articleshow/107307645.cms ↩︎ ↩︎
https://economictimes.indiatimes.com/news/india/the-initiative-for-doorstep-delivery-of-services-which-has-been-inactive-for-nearly-three-months-awaits-relaunch/articleshow/111343023.cms ↩︎
https://economictimes.indiatimes.com/news/india/delhi-govt-plans-to-expand-its-doorstep-delivery-scheme-by-adding-58-more-services-officials/articleshow/100426385.cms ↩︎
