Last Updated: 27 Dec 2023
Effectively addressing customer grievances through the mobile app named MCD 311 by MCD's AAP mayor Dr. Shelly Oberoi[1]
September 2023: 95% success rate as out of a total 24,835 complaints, 23,498 complaints were marked as resolved[1:1]
¶ Details
- Available on both Andoid & iOS
- This app is provided for Delhi Citizen to suggest and report any issues that MCD can help with e.g.
-- illegal dumping of construction debris
-- improper disposal of municipal solid waste
-- road potholes, malfunctioning streetlights
-- the presence of stray cattle etc[2] - The app also offers features like bill payments, appointment booking, and access to other civic services, making it a one-stop shop for residents of Delhi[3]
- To create public awareness and participation, inputs from various RWA are being collected to organize mega cleanliness drive, with the help of fogging drive and street plays[1:2]
Public Review:[4]
Netizens have been pouring praise of the app being used effectively to tackle various issues they reported through the appTV9 New Channel Coverage: https://www.youtube.com/watch?v=hxRK8QwvIAM
TV9 New Channel Coverage of MCD311 War room & operation
References:
https://timesofindia.indiatimes.com/city/delhi/95-of-complaints-on-311-app-resolved-delhi-mayor-shelly-oberoi/articleshow/103945736.cms ↩︎ ↩︎ ↩︎
https://www.livemint.com/news/india/delhi-civil-body-launches-mcd-311-app-to-lodge-complaints-on-civil-issues-how-to-use-other-details-here-11692929176271.html ↩︎
https://www.reddit.com/r/delhi/comments/17edwgy/mcd_311_app_really_works_for_cleaning/ ↩︎
