Last Updated: 1 May 2025

Expansion of call channels from 150 to 600^[1]

i.e. expected to be fully operational by June 2025

Earlier 30 calls on an average remained in waiting at any given time due to high volume^[1:1]

¶ Details^[1:2]

• PSPCL operates its consumer complaint helpline (1912) through call centres
• Number of call centers increased to 3 from 2, with expansion in existing 2
• Total of 750 call center executives will be deployed to handle consumer grievances at all times
• Earlier 2 call centers with a total of 120 seats per shift at each centre i.e. 360 call center execuctives working daily across shifts

References:

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1. https://yespunjab.com/harbhajan-singh-eto-announces-expansion-of-pspcls-mohali-call-centre-handling-system/ ↩︎ ↩︎ ↩︎