Last Updated: 29 March 2025

Best ever ~99.90% of applications are processed within prescribed timeline^[1]
-- Only 0.17% applications pending

77+ lakh documents have been delivered digitally till Feb 2025^[2]
-- SAVING crores of office visits & harrasment of public

Before AAP, 27% Service pendency was reported in citizen service delivery
-- i.e. leading to Corrupt practices

¶ 1. Digitally signed and QR coded certificates^[3]

Earlier people used to visit any office/Sewa Kendra for collection of hard copies of certificates

• Delivery of digitally signed and QR coded certificates to citizens via SMS and email since April 2023
• Certificate could be downloaded from given links
• The authenticity of these certificates can be checked online on e-Sewa portal

¶ 2. Only online document verification from Feb^[1:1]

Earlier Citizens needed to make multiple visits for document verification
-- Including hassle of making multiple visits to obtain signatures from Sarpanchs, Nambardars and MCs

All sarpanchs/nambardars/MCs are now onboarded on the eSewa Portal to eliminate the need for citizens to visit them individually

• Various certificates include Residence certificate, Caste (SC, BC/OBC) certificate, Income certificate, EWS certificate, Old Age Pension and Dogra certificate

¶ 3. Reduced Paperwork^[4]

122 online portals were launched 28 May 2022
-- These online portals would function through sewa kendras
-- Giving a big push to digitisation in various departments

• Ensures delivery of services to public in real time, besides bringing more transparency in the official work

¶ 4. Others

• a. Saved 200Cr Annually in Seva Kendra Contract

¶ Details

• 438 total services delivered at 538 Sewa Kendras now^[1:2]
• On an average 30,000 people visit the Sewa Kendras daily across Punjab^[5]
• Sewa kendras serve ~90% of all people approaching for government service^[6]
• E-Sewa Punjab is a unified online platform by the Punjab government to provide citizen services to residents of the state

References:

---

1. https://www.hindustantimes.com/cities/chandigarh-news/punjab-to-set-up-security-ops-centre-to-bolster-cyber-safety-101737052936140.html ↩︎ ↩︎ ↩︎

2. https://www.babushahi.com/full-news.php?id=197031 ↩︎

3. https://www.hindustantimes.com/cities/chandigarh-news/punjab-govt-delivers-approved-certificates-on-mobile-phones-via-sms-saves-citizens-from-office-visits-16-types-of-certificates-available-egov-punjabgovt-digitalcertificates-101682358974838.html ↩︎

4. https://www.hindustantimes.com/cities/chandigarh-news/punjab-cm-bhagwant-mann-launches-122-online-portals-aims-to-reduce-paperwork-101653768354370.html ↩︎

5. https://yespunjab.com/aman-arora-hails-badalda-punjab-budget-2025-26-as-blueprint-for-rangla-punjab/ ↩︎

6. https://indianexpress.com/article/cities/chandigarh/e-sewa-performance-amritsar-pendency-moga-list-9099419/ ↩︎